Privacy policy
Last updated November 27th, 2024.
At HexOS, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, billing address, and other contact details you provide when creating an account or contacting us.
Usage Data:
Information about your use of our website or app, including IP address, browser type, device type, and browsing behavior.
System State Information:
Only folder locations/names identified as preference folders are stored, along with preference settings, task success/failures, and other essential system state information required for functionality.
Payment Information:
When making purchases, we collect billing details necessary to process your payment. (Note: We do not store payment information directly; payments are processed by secure third-party providers.)
Information We Don’t Collect
We will never collect, store, or otherwise access any of your files directly.
How We Use Your Information
We use the information collected to:
Provide and improve our services.
Process transactions and manage your account.
Respond to your inquiries and provide support.
Send important updates, including service announcements and promotional materials (you can opt out at any time).
Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers:
Third-party companies that help us deliver our services, such as payment processors and email providers.
Legal Authorities:
If required to comply with legal obligations, enforce our policies, or protect our rights.
How We Protect Your Information
We use industry-standard security measures to safeguard your data, including encryption, firewalls, and secure data storage. Despite our best efforts, no system can be completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate data.
Delete your personal data, subject to applicable legal or contractual requirements.
Opt out of marketing communications.
To exercise these rights, contact us at support@hexos.com.
Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.
Third-Party Links
Our services may include links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through email or a notice on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@hexos.com