Terms & Conditions

Last updated November 29th, 2024.

The following represents the terms and conditions of using HexOS, this website, and any and all associated services and products. Note that this is a separate document from our Privacy Policy.

Early Access Disclaimer

Beta Products, Software, and any related Services are still in development, and therefore, you are advised to safeguard important data, to use caution, and not to rely in any way on the correct functioning or performance of the products, software, or any related services. Beta Products and Services are provided to you “AS IS”, without any warranty whatsoever.

Refunds

Any and all purchases are subject to a 30-day refund policy.  To request a refund, email us at support@hexos.com using the email account associated with your purchase. For Early Access orders, the 30-days starts from the date you receive your invite to participate in the beta.

Charges

All credit card orders will be charged at the time of order. The customer is responsible for any customs, duties, or VAT.

No User Transfers

HexOS licenses are non-transferable and are only authorized for use by the original purchaser.  If you are an OEM vendor, please contact us at support@hexos.com for OEM program details.

Hardware Transfers

HexOS licenses enable users to claim servers for management. A claimed server deducts an available license from your account. If you wish to move your license to a new server, you must first disconnect the server from HexOS, which will return the availability of the license for claiming purposes.